![]() It starts its own downloading via the install file and gets to approx. Just to play catch up and confirm everything I have done:ġ) few days ago, opened CC app and let it do self got to 47% downloading update via the CC app itself and got an error.Ģ) went to Adobe's website, downloaded CC app install file to try manually. ![]() SAME FREAKIN ERROR I KEEP REITERATING.*sigh* oh wait, it doesn't work! ]\Īnd after ALL THIS. I wish I could quickly open the CC app to reinstall my programs. If they clearly have enough time to create multiple step pages long solutions on their website, they should clearly have enough time to fix their software in the first place? I wish Adobe would incorporate a "dislike" button to their recommended solutions that are vague and half the time not applicable.Īdobe's customer support is the worst (not you DelphiZoa), just their continued, always, YOU perform these numerous steps to fix OUR problem. so dumb that Adobe's solution is always "it's your fault" and "do all these steps to ruin your day" to try and fix something that is wrong with their software. I thought the cleaner would only delete the remnant install files, not the entire programs. It's only for XP or Vista users which I am clearly not. for what? the Cleaner doesn't even work with the Cloud App that I am having problems with. Thank you Adobe Cleaner for deleting half my programs. why is it that Adobe is always having us uninstall programs to fix their problems? This is really annoying to always having to manual work on our end to fix their products that do not work correctly. ![]() You can also try to pinpoint the exact cause by Troubleshooting Adobe Creative Cloud install issues with log files.Īs a Creative Cloud subscriber, you can also contact Adobe support directly via chat if you would feel more comfortable troubleshooting one-on-one in real time: Contact Customer Care. It will then be available to all accounts on the system. If uninstalling concerns you, there are other ways around the issue that sometimes work, such as making a new user account on your computer with admin privileges and installing the update through that ( Adobe troubleshooting: Creating an admin account in Windows). This is usually due either to connectivity issues, which we addressed earlier, or to remnants on your system that interfere with the install. Although your download appears to go smoothly, it does sound like somewhere along the way the install file is getting corrupted. ![]() I suggested uninstalling, cleaning and reinstalling, because, and as the help document I linked says, a clean install sometimes clears up the issue by removing corrupted remnants causing the problem. ![]()
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